Unified Comms

ITAnalysis - Fixed Mobile Unified Communications (FMUC) - Business Benefit or Telecoms Nerdvana?

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Executive Summary

As Mobile World Congress 09 becomes a hazy memory for the mobile industry, Unified Communications09, with its sidekick VoIP for Business, came into focus this week, but thus far 'Mobile' and 'Unified' have looked more like distant relatives rather than a happy couple. Last year most vendors on the Unified Communications (UC) hype-wagon focused on the desktop computer as it absorbed the desktop phone and the back room server to absorb the telephone exchange (PBX). Mobile was often seen as an add-on or companion extension to a 'Real' phone , with 'Follow me' services to redirect calls from the fixed number to the mobile and so on. This ignores the reality that the mobile is increasingly the handset of choice for most employees and consumers, not the landline.

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