IT Policies

ITIL-Based IT Service Management Applied in Telecom Business Operation and Maintenance System

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Executive Summary

Nowadays telecom operators have been aware of the significance of the telecommunications business Operation Management System, and have started to build an electronic operation and maintenance system, but how to plan the relationship between Operation Maintenance System and network management, as well as the function system which Operation Maintenance System want to achieve still lack of a unified model. IT Infrastructure Library (ITIL) is an internationally popular standard of IT operation and maintenance process.

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