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ITIL is continuing to grow in acceptance in IT environments as a model for best practices. This paper provides a low level analysis of the ITIL capacity management discipline. The paper describes the differences between business, service, and resource capacity management, and the need for each to have a proactive capacity management process and the elements needed for an ITIL based capacity plan, a discussion on what several companies have done with ITIL capacity management, and lessons learned from implementing ITIL capacity management discipline in their environment.
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