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ITIL was meant for businesses of all sizes small, medium, and large. Today, ITIL is not given a fair chance in SMB market place, mostly dismissed for being complicated and expensive. The ITIL Heroes Handbook is an initiative that hopes to change the general perspective and help IT Managers and staff to understand ITIL in the right Spirit. The whitepaper presents a practical approach to ITIL. Get started with practical ITIL processes and workflows that worked for most business worldwide. Implement an ITIL solution in a day; one has to try it to believe it.
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