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As organizations focus on surviving the recession, is this the time to consider adopting industry practices such as ITIL service management? ITIL certainly enables better investment analysis and decision making. However, organizations need to apply common sense when adopting ITIL. The service lifecycle approach and ready made business model for service management is a great platform to build excellent services that contribute to economic recovery. Adopting ITIL practices for service management also helps companies to gain a competitive edge that will help them grow as it comes out of recession.
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