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ITIL is the most widely adopted approach to IT Service Management. This paper explains the structure of ITIL Version 3 training and qualifications that are available. ITIL certification is for individuals and it signifies different levels of awareness and capability with regard to ITIL ITIL training is undertaken in the UK by over 30 specialist training companies-All accredited on behalf of the OGC. They use approved course materials based on the official ITIL manuals - and they prepare delegates for exams which are usually included in the training course.
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