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A significant percentage of ITIL implementations are simply never completed, after months of training, certification tests, and effort, while it is also common to find that an ITIL implementation has actually increased the workload of IT staff members without improving service or reliability. Both of these outcomes may be avoided by doing some homework and approaching ITIL with a clear sense of priorities. This paper offers some practical suggestions for how to get the greatest benefits ITIL has to offer without getting lost along the way.
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