IT Policies

ITIL®, the CMS, and You

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Executive Summary

What exactly is a configuration management system (CMS)??While the CMS is not a new concept, it is given considerable focus in the?IT Infrastructure Library? (ITIL) version 3.This white paper describes the CMS?and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.

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