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It is testimony to the complexity of today's technology systems that even one of the most widely-used frameworks for simplifying and standardizing IT management is, in itself, a daunting piece of work. Implementing the IT Infrastructure Library (ITIL) set of guidelines to aid the implementation of a lifecycle framework for IT Service Management (ITSM) is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
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