Data Management

ITIL V3 Expert Training Program

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Executive Summary

The Information Technology Service Management Forum of Kenya (itSMF-Kenya) is a non-profit organization affiliated to the itSMF International. It was established as a forum for Information Technology (IT) service/product providers, IT service/product users, and other interested parties to explore all means available to maximize IT business value from prudent management of IT resources. Although itSMF Kenya takes strategic direction from itSMF International, it operates within the East African IT industry and its objectives remain relevant to the region in that context.

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