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IT Service Management is becoming a must have for any organization that provides IT Services as its core business function. ITIL (IT Infrastructure Library) is a best practices framework that helps businesses aligns their IT services with their business objectives. The ITIL V3 framework is the newest version of ITIL and was released as a refresh to V2 in 2007. The major difference with V3 is that it moves from a major operational view of IT service management to a more business lifecycle view of IT service management. This paper will begin with an historical overview of ITIL and then move into a high level overview of Version 3, with particular focus on the Information Security Management process.
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