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IT is in a unique position," the author said. "One can see things all across the company." Citing his own experience at Lowe's - where he oversaw the creation of a tracking system for "Out-for-repair" items that saved the company hours of labor per week - Stone emphasized the importance of choosing projects that have immediate, measurable effects on the company's productivity. Other Lowe's IT challenges included building a skilled workforce able to answer customer questions on the selling floor and balancing employee skills with tasks assigned, said Stone. "The vision for all these came from the business, but they were all enabled by technology."
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