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Effective, reliable and flexible IT services are more and more critical to the success of business initiatives today. Enterprises are increasingly seeking to transform IT from a traditional technology provider to a reliable, low-cost IT service provider. How can an enterprise safely transform its IT organization. Many IT organizations are turning to IT Service Management (ITSM) for answers. ITSM focuses on delivering and supporting IT services that are appropriate to the business requirements of the organization, and it achieves this by leveraging IT Infrastructure Library (ITIL)-based best practices that promote business effectiveness and efficiency.
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