IT Employment

Large Call Centers Migrating to Asterisk

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Executive Summary

This white paper will focus on key considerations to be made when selecting and migrating to a new contact center technology platform, including "How to reduce substantial initial capital investment", "How to avoid proprietary equipment lock-in", "How to manage risk when migrating", and "How to achieve rich ACD functionality". It will also introduce the benefits inherent to Asterisk, the leading hybrid switch for IP telephony, as well as introduce Q-Suite, a proven call center software suite for Asterisk.

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