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Today's business world is highly competitive. The way to survive is to reshape to the needs of a rapidly changing world. Resistance to change is a dead-end street... for you and the organization. Customers are not only demanding excellent service, they are also demanding more. If you do not supply it, your competitors will. Organizations are reshaping themselves to change quickly in order to meet the needs of their customers. The organization's top leaders know they cannot throw money at every problem and that they need highly committed and flexible workers. As a leader, you need to emphasize action to make the change as quickly and smoothly as possible. "Resistance is futile," as the Borg from Star Trek like to put it.
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