Data Management

Leadership and technology: a total-cost-of-ownership comparison for unified communications

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Executive Summary

Mid-market enterprises strive for success. Being successful means consistently making smart decisions – including smart technology purchases. Technology should enable a mid-market enterprise to meet the needs of its employees and customers today, and also allow a business to make simple but value-rich changes in the future. Technology must support changes that occur in a business without increasing the risks associated with providing excellent customer service, engaging with suppliers and conducting many common business processes.

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