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In the last 20 years, organizations have become massively more complex. Driven by globalization and enabled by information technology they operate in multiple cultures, locations and across time zones with highly diverse sets of employees. Organization structures have become more complex too. Matrix organizations are common with multiple reporting lines and competing priorities. Virtual working is common where teams rarely (if ever) meet and work on several teams at once. Complex organizations have also created some new challenges for leaders. As change and ambiguity increase, it is difficult to plan everything or to use traditional control mechanisms.
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