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Since they were pioneered by technology firms in the 1990s, virtual global teams have been growing rapidly. "Virtual work is ubiquitous in the knowledge economy," says Ana Reyes, a consultant and faculty member in organizational dynamics at the University of Pennsylvania. "Environmental complexity and rapid, unpredictable changes require that organizations become capable of continually forming fluid configurations of internal and external partners to collaborate on solving business problems. But it is difficult to do well."
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