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In every organization there are wasteful activities, both in operations and in communications. Seldom, however, are these activities conveniently labeled as wasteful, nor do these activities standout and beg for improvement. In fact, many of these activities masquerade as critical functions, consuming valuable resources with little return value. It wasn't long ago that manufacturers considered inventory a business asset. It took the application of Lean Manufacturing principles to reverse that thinking, pointing out that unsold inventory was a waste and a symptom of overproduction. Lean Communications? delivering the right information when it is needed, where it is needed?can have an equally profound impact on manufacturing.
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