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First, let's set some ground rules. Let's agree that 80 percent of the time you'll say a resounding yes to your obligations at work, at home, and in the community. Beyond that, you may also stretch on many occasions, going out of your way to perform "Random acts of kindness."But, what we're talking about here are those bottom 20 percent of requests that set an alarm bell ringing in your mind; you realize you ought to say no. Once you hesitate, all is lost.
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