Enterprise Software

Legacy Tools: Not Built for Today's Helpdesk

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Executive Summary

Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee base. This paper explores the challenges of supporting a remote workforce with legacy tools such as RDP?, pcAnywhere?, VPNs and VNC? and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.

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