Business Intelligence

Let Customers Manage Their Own Shipping From Your e-Commerce Website

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Executive Summary

In these days of shopping-oriented search engines and increasingly web-savvy customers, it's hard enough to get customers to arrive at your e-commerce website at all. When they do arrive, and if they like what you have to offer, the last thing you need to do is raise barriers that keep them from completing their transactions. A consumer demand greater control than ever over shipping options, and while some may seek the flexibility of lower-cost options such as UPS Ground, others are happy to pay more for next-day delivery.

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