Date Added: May 2007
Business Process Management (BPM) has emerged as a discipline that aims to tackle obscure, inefficient, inflexible and error-prone enterprise-wide business processes. It offers methodology, techniques and tools to model, automate, implement and optimize these processes to improve operating efficiency and agility, and bolster business results. Service-Oriented Architecture (SOA) is an architectural discipline according to which IT systems are componentized into a set of reusable services, exposed through well-defined interfaces. This paper will present the market drive behind BPM and SOA, emphasize the applicability of these powerful methodologies to the telecommunications industry, demystify some misconceptions behind them, and point to challenges and common pitfalls associated with them.