Enterprise 2.0 Investigate

Leveraging Global Delivery For ERP Maintenance

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Executive Summary

ERP systems built on leading platforms such as SAP and Oracle have evolved from leading-edge technology to become the backbone of the IT infrastructure for the majority of Fortune 1000 companies. Despite the fact that these enterprise applications have matured and stabilized, spending on maintenance of these systems takes up quite a large chunk of the IT budget. Leveraging the global delivery model for ERP applications support, with the right mix of onsite leadership and offshore technical support, can substantially reduce the maintenance costs of ERP applications.

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