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The efficient, cost-effective, and consistent transfer of knowledge throughout an Enterprise can mean the difference between a well or ill-informed global workforce, strong or weak customer service, an effective or unsuccessful sales force, a fast or painfully slow product or service launch, a loyal or fickle customer base, and even exceptional or marginal profitability. Thanks to core business tools including the telephone, cell phone, and email, almost all organizations and information workers are well equipped to handle real-time communications. In addition, many organizations have empowered their workers with advanced communication and collaboration tools like web conferencing, videoconferencing, and even Unified Communications (UC) and centralized messaging platforms.
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