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The Verizon Service Oriented Architecture (SOA) platform, also known as IT Workbench, is an agent-based infrastructure for deployment and publication of services. Created a few years ago as a tool primarily for developers to create and publish Web services, the platform has evolved into a comprehensive SOA solution for Verizon where thousands of services are published and millions of service invocations are made on a daily basis. Some of these services are available to external customers and partners, resulting in operational efficiencies for all parties. This paper provides an overview of this platform and discusses how Verizon has been using and benefitting from the platform.
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