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Today's professional services climate is challenging. Customers demand local delivery of global services. Sophisticated clients want consultants with deep industry or functional experience. And when clients select a consulting firm, the decision increasingly hinges on a few select individuals rather than on the brand equity
or reputation of the firm alone.
Like no other industry, the professional services industry is dependent almost exclusively on human resources. Talent is the most important - and expensive - asset and differentiates one firm from the next. Because payroll and benefits typically constitute over two-thirds of operating costs, how well a professional services firm utilizes and manages its workforce can mean the difference between average and stellar performance.
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