Networking

Live Chat Effectiveness - A 2013 Survey of Internet Shoppers

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Executive Summary

The fifth annual study of frequent online shoppers points to five important conclusions for Internet retailers:

  • It's a multichannel communication world
  • Social media as a sales and support channel cannot be denied
  • Ignore email at your peril
  • Live chat remains strong and continues to have loyal fans
  • Geography matters
Download the full report to read on!

  • Format: PDF
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