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Pointing at the obvious hole in the business plan, Lariviere addressed a laughing crowd of Kellogg students at Wieboldt Hall during "Operations Room Live!," an in-person showcase of the engaging dialogue he shares with Professor Gad Allon on their blog. This is where operations management comes in," Lariviere said. "How do you set up your processes? Operations management is the management of business processes, i.e., a firm's recurring activities. Different business strategies require different business processes. There's no one way."
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