IT Employment

Loss from Legacy: Management challenges of legacy contact center systems

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Executive Summary

In an increasingly connected world, customers expect a rich, always-on, multimedia experience. Enterprises with legacy Contact Centers are losing out in the battle for customer loyalty. Traditional TDM and PBX-based infrastructures are being eclipsed by IP solutions (SIP) that offer more, yet cost less. This infographic highlights the main issues caused by the loss from the maintenance of legacy infrastructure.

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