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To ensure the most protection from non-compliance liability, companies should keep regulated data inside. It is easier to bring in-house those procedures that involve secure access to regulated information, especially when those procedures involve remote access to clients' computers. Companies should also record and report on actions taken by support reps giving remote assistance. Bringing remote computer support in-house allows companies to maintain their existing infrastructure while minimizing the scope of compliance responsibility. Bomgar is the only remote support software application with its own dedicated appliance. By facilitating the direct administration of support processes, the Bomgar Box helps companies remain competitive without exposure to the unnecessary risks entailed with using a remote computer support application as a service.
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