Making Change Happen In A Global Age

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Executive Summary

According to the author, the EPIC process demands much more work than traditional change efforts. The author described how leaders try to "smuggle change into their organizations"; that is, they try to keep it a secret because they're afraid that the idea will be too disruptive and consequently people won't accept it." Alternatively, he said, leaders try to force the change on the employees. "Neither works effectively," he explained, "because the leaders don't communicate very clearly from the outset what they're trying to do, and then solicit participation in the process."

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