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Whether or not you have a formal matrix structure, your organization, like every organization, operates in as a matrix and should be managed as such. Organizations are matrices because work is done cross-functionally while resources are managed functionally. Work is accomplished through either projects or business processes. The major business processes (such as operations or revenue generation) and the portfolio of projects (which includes all ongoing projects within the organization) cross functional lines and must be managed from a cross-functional perspective. Cross-functionally outputs get produced for customers, who are either internal or external to the organization. This is the horizontal dimension of the matrix.
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