E-Commerce Investigate

Making User Experience Management a Reality: Three Case Studies

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Executive Summary

You know about user experience management (UEM) and how it helps you understand and improve the experience of end users interacting with your web applications. Making it a reality is another story. This analyst report from EMA introduces you to three IT visionaries who achieved UEM success. These real-world case studies underscore UEM’s diverse appeal, its essential values to IT, and the solution that supported these versatile faces of UEM.

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