Project Management

Making What Goes Around Come Around: Improve Constituent Services by Re-Using Information Effectively

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Executive Summary

Technology is one area where progress is evident. Change is afoot everywhere, from optimizing government websites for mobile devices, to coordinated healthcare services and discussions about creating a national dashboard to share meaningful information. Poor communication, inefficiency, and lack of transparency contribute to financial leakage. They invade the workplace via redundant tasks; duplicate payments; time wasted digging for answers or waiting for replies; recreating missing files; and researching and re-keying data from one system to another.

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