Project Management

Managed Outcome: A New Paradigm for IT Departments

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Executive Summary

A real-world example of the benefits of the Managed Outcome model is offered by Forrester Research According to Forrester, "A successful transition to a Managed Outcome relationship typically yields an additional 20% to 30% savings improvement" beyond typical expectations from outsourcing technical staff. Forrester adds that other key benefits of this approach include improved service levels, better client satisfaction, and an enhanced focus on meeting business needs. Symantec has been using and perfecting the Managed Outcome model for several years now. It brings the experience of developing real-world operational plans and milestones that deliver measurable outcomes at reduced costs.

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