Managed Print Services Come Of Age

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Executive Summary

No longer languishing on the side-lines, Managed Print Services (MPS) is now fundamental to the service fortunes of the major printer and copier vendors. In a mature and relatively flat hardware market, MPS is key to vendors capturing incremental revenue opportunities and building longer-term customer relationships. Printing continues to be an integral part of an IT infrastructure, but it's often fragmented ownership and management creates escalating costs - both financial and environmental. Left unmanaged, businesses are challenged in bringing order to chaos characterized by a diverse mix of devices from different manufacturers, requiring different supplies, service contracts and software.

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