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Executive Summary

The dream of a paperless office was never very realistic. As organizations around the world have discovered, every type of business still needs to print a wide variety of documents. Rather than eliminating the use of paper altogether, the goal today is to make an organization's printing infrastructure and printed output as cost efficient and ecologically friendly as possible. Paper is necessary, but waste is not.

The amount of money that a company spends on printing can be staggering. In fact, companies on average spend the equivalent of 3 percent of their total annual revenue on printed document output, according to research published in 2009 by Gartner, an independent information and technology research firm.

Even though CIOs have traditionally taken a hands-off approach to the print fleet, it's time to focus on getting print costs under control. "CIOs will over-manage IT areas, but they don't pay much attention to the print areas. But the economy has opened people's eyes to these unaudited and undocumented print areas that can be really costly," explains Joe Buedel, managed print services program manager of CDW, a leading provider of technology solutions and services, including printer and managed print services.

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