Date Added: Oct 2009
Traditional performance management is a top-down exercise in which a management team translates strategic goals into success factors, key performance indicators and improvement initiatives. But today's enterprise operates within a network of different stakeholders, each of which contributes to the overall performance of the organization. Employees contribute labor and shareholders provide capital. Suppliers and partners provide materials and services to design, build and sell products, while customers provide demand, society provides an infrastructure and regulators ensure fair competition.