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Whether you're a frontline supervisor or CEO, a simple walk through operations from time to time is invaluable. It provides perspective and appreciation for employee challenges, frustrations, and needs. Consider scheduling time each month for visits in various areas of the business. Ask employees what they like most about their jobs or work and what frustrates them the most. Get their perspectives about how the customer feels about the product or service. Add support service departments to your list of places to visit and learn how well they support the core business.
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