Business Intelligence

Management Trust, Organizational Trust, and Organizational Performance: Empirical Validation of an Instrument

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Executive Summary

The researchers defined trust as \"The willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party\". The purpose of this study was to empirically validate an instrument with three parts: Management Trust (MT), Organizational Trust (OT), and Organizational Performance (OP). The findings of this paper revealed three components that were empirically validated to be reliable and interpretable among their associated factors. Findings and recommendations for further research are discussed.

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