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An Enterprise Content Management (ECM) implementation is more than just a solution to inefficiency, a way to address unique business challenges, or a chance to get ahead of the competition. It's also a relationship between one and vendor's support team. Unless one has a highly skilled and underutilized IT support team in house, the quality of that relationship will be a determining factor in long-term success with ECM. If one has conducted a painstaking evaluation of solution providers and are making an investment, why wouldn't one choose a partner who one is confident will help one to succeed over the long haul?
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