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IP telephony is the preferred method for implementing a communications system in today's business environment but getting there requires a lot of planning to make it happen. From building out the network, to supporting the system, to training the end user there are many pieces to the puzzle. This paper will go through the steps of planning out an IP telephony project for a small to medium size business. The correct order is essential as is the time management and making sure each piece is completed and ready for the next step. Putting together the proper team and leaders is also paramount to success. Who communicates with management? These along with many others must be examined.
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