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Exceptions are the cause of lost orders, lost revenue, and overall inefficiencies. Business operations teams seldom have the visibility they need to detect these issues or respond to them proactively. As a result, transaction failures and other exceptions lead to not only immediate revenue loss but also customer churn. Distributed applications such as Service-Oriented Architecture (SOA) raise exception management challenges that are beyond the scope of traditional approaches. To meet the demands of today's applications, exception management must provide the ability to detect both software errors and business events in distributed applications, and then act upon these conditions in real time.
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