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What's a "Comfeartable" employee? It's a worker who is either too comfortable or too fearful to do things differently and deliver results, says the author. Courage can be learned: "It's a skill - teachable and learnable - that managers can help workers develop." The author encourages managers to instill courage in their workers by avoiding five common "hard times" mistakes: Resist commiserating with workers, which will only shake their confidence even more. "See," they'll say, "even the boss is scared". Don't let your own fears trickle down to employees. Avoid fear-laden threats and "or else" directives.
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