Managing Service Levels in Distributed Applications

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Executive Summary

Composite applications - such as Service-Oriented Architecture (SOA), cloud, Web 2.0, business process management, and Web services systems - bring a compelling set of opportunities to enterprise IT. Distributed, federated, loosely coupled systems enable efficient business interactions with customers and partners by adjusting easily to rapidly changing business conditions. However, organizations will not be successful in deploying core business processes on these complex systems without the level of control and predictability provided by Service-Level Management (SLM).

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