Date Added: Oct 2009
As a help desk professional, there is no doubt facing a challenging work environment. Staffing cuts have required fewer professionals to manage more and more desktops, with increasingly complex configurations. In addition, probably charged with managing desktops at far reaching locations; home-based and mobile workers all require support as well. And, 24-hour access to critical devices such as web servers, file servers, and company information systems is crucial. Fortunately, there are numerous tools available to help - among the most powerful, and with the highest return on investment, is remote support software - all encompassing remote access, control and management.