Maximizing Your Workforce Management Software in a SaaS Environment

Download Now Date Added: Feb 2010
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Software as a Service (SaaS), also known as hosted, enables software to be delivered over the internet and has been available for over ten years. It has gained wide acceptance in the marketplace. The following are the features that are a must for software to gain popularity. The reasons are it has Best class forecasting and scheduling software, Pricing fluctuations to match seasonal trends, Each customer has their own separate and unique database, Gold standard equipment, Test environments can be configured, Advanced security features, Advanced routing technology, Network has multiple tier 1 provider, Performance is monitored, hardware is added as necessary, Bandwidth is monitored and capacity is added as necessary. Before deciding on any software solution, take into account all aspects of in-house installations and compare costs and benefits to a hosted application. After initial purchase, there are associated fees with an in-house installation involving licensing, customization, development, deployment, maintenance, monitoring, support, and upgrades. These fees can add costs beyond budget limitations of small to mid-size provides a low-cost, yet feature rich and expandable, solution to call center workforce management. Our system consists of two components. Supervisory access is provided by our proven 4th generation, award winning, and Maxima Advantage Vantage Point product. The portal provides agent access to schedules, bulletin board, vacation requests, and other relevant agent information.