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It's always a good idea to undertake an audit before you introduce any change in your business - especially when the change is to bring about a matrix organisation. You have to focus on hard and soft measures, so as well as looking as productivity and costing, responsiveness etc you have to look at attitudes and behaviour - which is something many businesses fail to assess. It is a good idea to run a pilot in a discrete area of the business to see what works for you and your people.
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