Data Management

Measuring Knowledge Management Performance

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Executive Summary

This is a theoretical paper that has the purpose of reviewing previous experiences based on surveying the extant literature with the aim of delving into the subject of Knowledge Management (KM) Performance. It is an attempt to try to identify performance indicators for measuring KM systems. The paper presents important works related to direct KM performance and another way of evaluating KM performance based on the use of KM strategy. It discusses the different experiences of the large international companies in assessing KM performance and proposes a categorization matrix that classifies the performance indicators for potential use in KM performance measurements. Based on the revealed finding, the paper proceeds to present suggestions for future research in the area.

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